How We do Business

Payment:

Wildwood requires a 50% deposit to begin production of an order. Full payment is expected when the order is complete and before we release the order for shipping. We accept cash, checks and credit cards (Master Card, Visa and most debit cards).

Wisconsin Tax Exempt customers must submit a Wisconsin Sale and Use Tax Exemption Certificate or complete this form-link. Not every Wisconsin based customer has tax exempt status. Please check with your accountant or contact the Wisconsin Department of Revenue.

Minimums:

The minimum order is typically 12 pieces for apparel decoration (printing or embroidery).   The minimums for promotional products depend on the products. Please contact our project coordinator at 608-255-5858 or 800-772-9453 or email customer service-link for more information about quotes and minimums.

Turnaround Time:

Our standard turnaround time is usually 2 weeks from the date that you approve the final art, and your order. Shipping time adds to this. All of this is subject to change depending upon the complexity of the art and the size of the order. If you have an event or critical deadline, we will do everything in our power to accommodate you. Rush charges may apply for orders needed sooner than our typical turnaround. The deadline date must be discussed with us at the start of the project in order for us to affirm that the deadline can be met.

The overall production time may be longer on orders of a 1000 pieces or more.

Approvals:

Before we produce your goods, you review artwork and sign your approval. You review and approve your order with your signature signifying that the product, price, art, shipping and billing addresses are all correct. A possible shortage or overage of 5% is anticipated for all orders so consider this if a specific and exact number of items is essential to satisfy your order requirements. We work to assure that you guide the process.  Once a custom order is approved by you and produced for you based on your specific requirements, you cannot return it. Please review the written details on the order approval very carefully because this will impact how your job is designed and  produced. We create the job based on what you tell us to do.

Holidays

Wildwood observes the following Holidays and will be closed.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The day after Thanksgiving Day
  • Christmas Day
  • The day after Christmas